Refund policy

All sales are final. Due to the nature of our products—such as consecrated items, incense, and natural stones—we are unable to accept returns or issue refunds except in cases of damage or shipment error.

If your item arrives damaged or incorrect, please contact us within 7 days of delivery at:
support@bluebutterflymall.com

We will review your case and offer a replacement or refund if eligible.

• Returned items must be unused and in original packaging.
• Return shipping costs are the responsibility of the customer unless the item is defective.
• We do not accept returns for reasons of personal preference.